KW Family – and all those who may be reading this that aren’t with KW,
There is nothing worse for us (me, Holly, and Raf) than to get a listing under contract, launch our checklist, order the HOA docs (resale certificate and “covenants and restrictions”), only to call the client to ask for the check and hear, “This is the first time I’ve heard anything about this. Why am I paying for this? I’m already paying the agent a lot of commission.”
Um, you have got to be kidding!!! Can you imagine what this is like for us? Not only does it make the agent look incredibly bad, but it frustrates the client before the deeper things of the transaction process even get started.
If you do not get a check at the listing appointment for the resale documentation, letting the client know that the check won’t be given to the management company until the home goes under contract, then you should at the very least make them aware of the fee that they will incur at time of contract. Please, please do not just put this off on your assistant – us, or otherwise. 🙂
I’m going to write another blog in the next day or so about how HOA docs get delivered. There seems to be some confusion on the part of the agent about just how this happens. And this, after all, is a very, very important part of good service and a fulfillment of the fiduciary relationship that we have to the client.
Have a super weekend!